Frequently Asked Questions & Answers...

1. When not to use the Hot Tub?
   You must not use the hot tub, if the water is not crystal clear or if there is an odour present.
   
   
2. How much simplesilver™ do I need to use?
   One 500g simplesilver™ block controls pools of up to 1,500 litres for a 12 month period. If the pool water volume is greater than 1,500 litres, then additional 500g or 1kg blocks must be used.
   
   
3. Why is it very important that the filter cycle pump operates for a minimum of 4 hours daily?
   The only way the simplesilver ingredients can be dispensed into the hot tub water is by having water flowing over the block. If this does not occur, the water will not be effectively treated. Depending on frequency of use, hot tub loading, pump size and flow rates, the minimum time setting of 4 hours per day may need to be increased to suit your circumstances.
   
   
4. Why is it very important that your filters are kept clean?
   For good water management, it is very important to regularly clean your filters on a weekly basis with a recommended cleansing solution. The filters remove body fats and other solid matter from the hot tub. Simplesilver requires a certain volume of water to circulate over it daily. If your filter is partially blocked, the volume of water flowing over the simplesilver block will be reduced and this will diminish its effectiveness.
   
   
5. What do I need to do after the 7 day decontamination process has been completed?
   [1] Once the 7 day decontamination process is complete, the filter cycle pump can be reset to operate for a minimum of 4 hours per day. This time setting will depend on your hot tub flow rate, loading and frequency of use.
   [2] Ensure that water flows over the simplesilver block duringthefiltercycleprogramme. This is so the product can be dispensed into the water to remove and control bacteria, pH, scale, corrosion & TDS levels within your hot tub.
   [3] If the circulation pumpdoes not operate for this minimum 4 hour daily period, or the volume of circulated water is diminished (ie. dirty filter), the water will become cloudy and smelly. If this happens, do not use the hot tub as it is contaminated.
   [4] Please ensure your hot tub has an adjustable filter cycle programme, if not, contact your electrician to make this minor alteration.
   
   
6. Do I need to use any other chemicals or products to maintain the hot tub water?
   No.
   
   
7. Do I need to drain the water prior to putting the simplesilver™ into the hot tub?
   No, simplesilver™ will not be affected by any of the existing chemicals in your hot tub.
   
   
8. Can I use the hot tubs ozone system with simplesilver™?
   Yes.
   
   
9. Can the hot tub be used with a water fragrance?
   Yes.
   
   
10. Where do I place the simplesilver™ block?
    Place the simplesilver™ block in the most convenient location for you.
    
    
11. What do I do after I have installed the simplesilver™ block?
    Refer to the “How to use simplesilver™” section.
    
    
12. What do I do after exiting the hot tub after use?
    After you exit the hot tub, we recommend that you run the jet massage or filter pump so that water movement over the simplesilver block is achieved. This ensures quick decontamination of the hot tub after use. For convenience, use the pump that has the 20 minute automatic off timer.
    
    
13. What do I do after the hot tub is decontaminated and the water is crystal clear?
    Nothing, there is no maintenance, apart from regular weekly filter cleaning.
    
    
14. When do I clean the filter?
    Complete your filter cleaning process with a recommended filter cleansing solution on a weekly basis or as per the manufacturers instructions.
    
    
15. When do I change the hot tub water?
    You can change the water at any stage that you feel is appropriate. This will not affect the simplesilver life span.
    
    
16. How long does the simplesilver™ last?
    [1] Under normal use, simplesilver™ will control your hot tub water for 12months.
    [2] Should you wish to drain your hot tub and remove the simplesilver™ block, it must be kept dry and can be reinstalled at any stage.
    [3] When reinstalled, the simplesilver block will last for the remaining life span.
    
    
17. What happens when I go on holiday or the hot tub is not in use for long periods?
    [1] Nothing, the hot tub water will be maintained in the same condition so long as the filter cycle pump & hot tub temperature is left to operate as outlined.
    [2] When back from holiday, no hard work or water drain down is required.
    [3] If you intend not to use your hot tub for long periods, drain the hot tub water and store the simplesilver block in a dry location.
    
    
18. Can other products such as chlorine be used in conjunction with simplesilver™?
    Yes, but you should not need to do this.
    
    
19. How do I control the pH, scale, corrosion and TDS?
    Your simplesilver™ block is self regulating and as such, there is nothing you need to do.

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